Intersections | Service Design x OD x Innovation
Innovation at Intersections - Intersections create space for new to emerge
The theme of the event was intersections - intersections of different disciplines and perspectives - yet there was coherence in the narrative and experience.
One of our attendees put it aptly - “there was coherence in what each of the speakers brought”
Problems of our today and problems of the future are, and will increasingly be multidimensional - we can’t solve them unilaterally with single perspective or single skill or through expertise in a single disciplines - we need different talents, cultures, disciplines, industries, sectors come together and intersect to create that 'symphony'. Understanding and playing at intersections will be one of the most required and sought after meta skill.
A big thank you to Open Government Products and for being such a gracious host.
Iva Aminuddin
“For any service experience at front there is also an experience going on at the back”
“Change through people, not change to people” - system level change happen when people are empowered to do it
“Culture as a strategy”
“Great design starts with great organisation”
Intersections of disciplines - OD x Service Design: Employee Journey Mapping
Valerie Yeo
“OD can be conceptual and abstract sometimes, Service Design makes concepts of OD more tangible”
“What sometimes appears to be personal (problem or issues) might just not be personal but part of some systemic pattern”
“People in organisations live in different spaces - a) In-charge Space - when we are in-charge b)Middle Space and c) Bottom space - people on the frontline - most near to the customer/user”
“Key is how do you invite different people from different spaces - top - middle - bottom spaces to come together and solve problems together” [Idea of 'intersection' at play here]
“Design the conditions for teams to grow”
“Prototyping Culture Interventions” [Idea of Intersections - Prototyping principles, concept and tools from Service Design can be applied in Organisation Development OD space]
Joanne Teh
“Shifting mindsets opens possibilities”
“How can we innovate at scale by shifting mindsets at scale”
“Innovation happens at magical intersections of technology, processes and people”
“Innovation needs a safe space where different people with different views (perspectives, tools and skills) can come together to solve problems”
“(for real innovation to happen . . ) . . .take emotional needs of people (users), not just follow the process”
“Solving problems by involving community”