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Service Design for a world when AI agents are customers

Service Design for a World When AI Agents Are Customers

Soon, the conversation shifts from theory to reality:
➡️ How do we design services when AI agents are the ones transacting?
➡️ What happens to loyalty when it’s coded, not felt?
➡️ Where does human creativity still hold the edge?


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Design Innovation In Large Organisations
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Hacking Bureaucracy and Designing Transformation in Complex Systems