“I think the best after work event I participated in Frankfurt in the last couple of years”
“The speaker line up was really epic”
. . .This captures the essence of our evening. We shared. We learnt. We had fun.
Prof Birgit Mager came in from Köln, Daniel Hoffmann braved his way through snow to the venue, and Adam StJohn Lawrence drove four hours from Nuremberg in midst of snow and traffic snarls. Kudos, and a big thank you to our three speakers.
Prof Birgit Mager's talk was extremely rich, and she shared about evolution and impact of service design through some of the great work she has done to demonstrate the value of Service design. She also shared about the Service Design Awards, and upcoming annual Global Service Design Conference https://lnkd.in/g26gkPup
Daniel Hoffmann shared about Lufthansa's journey in adopting service design and journey management. His sharing was rich in details and gave us all a peek into how a large organisation Lufthansa adopts design for transformation at scale.
Adam StJohn Lawrence was magic! as always. In his inimitable style he used techniques of embodied and experiential learning to make us internalise the ideas of "Freedom" and "Structure", and how designers can communicate the value and impact of service design in "business language" that business people are familiar with and understand better.
Also, thank you Nav Qirti for moderating the evening.
It was heartening to see that people have huge interest in building this community in Frankfurt Rhein Main region - we are filling a big gap to bring design, innovation and futures people from across industries and disciplines in the Frankfurt Rhein Main region on one platform.
More to come.
Thank you to our venue host Lufthansa Group Digital Hangar
and event partners School of MetaSkills and Service Design Network
Ours was a partner event of The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. https://lnkd.in/g26gkPup - Don't miss to book a spot for yourself.